Refund policy
Returns & Refunds
At Birdie Bliss, we want you and your feathered friends to be happy with your purchase. If something isn't quite right, please get in touch and we'll do our best to help. 💚🐦
Change-of-mind returns
For standard, non-personalised products purchased online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, please contact us within 14 days of receiving your order. You will then have a further 14 days to return the goods to us.
Items should be returned in their original condition, with any included accessories and packaging where reasonably possible. You may handle items as you would in a shop to inspect them, but you may be responsible for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it, provided we have informed you of this before purchase.
Once your cancellation and return have been processed, we will issue your refund in accordance with applicable consumer law.
Handmade products
Some Birdie Bliss products are lovingly handmade by us. As with all our products, handmade items are covered by your statutory consumer rights.
If you change your mind about a handmade item purchased online, our standard returns and cancellation policy applies unless a specific legal exception applies.
Faulty, damaged or incorrect items
We take great care when making and packing your order. If your item arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue.
We will work with you to arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with your statutory consumer rights.
Please do not dispose of or alter a faulty or damaged item before contacting us, as we may need information or photographs to help us assess the issue.
Refunds
Where a refund is agreed, we will refund the appropriate amount using the original payment method wherever possible.
For eligible change-of-mind cancellations, refunds will be made in accordance with applicable consumer law.
Important
Nothing in this policy affects your statutory rights as a consumer. If an item is faulty, not as described or does not meet the requirements of the law, you retain your legal rights.
Need help with a return?
If you have a question about returning an order, requesting a refund, or an issue with an item you've received, please contact:
Please include your order number where possible so we can help you as quickly as possible.
For general enquiries, you can contact hello@birdiebliss.co.uk.